Refund & Cancellation Policy

Renia Dental AI LLC ("Company", "we", "us", or "our") wants our clinic partners to be completely satisfied with the quality of our AI voice receptionist tool and Practice Management System integrations.

This Refund and Cancellation Policy details the processes, terms, and eligibility conditions for cancelling your subscription plan and requesting refunds.

1. Free Trial Policy

Our Starter Plan and Professional Plan offer a **14-day free trial**. The trial period begins the moment you activate the subscription through the checkout process.

• **No-Charge Cancellations:** You can cancel your subscription at any point within the 14-day trial period without being billed.
• **Billing Initiation:** If you do not cancel your trial before the 14th day, Paddle will automatically charge your registered card for the first month's subscription fee.

2. Cancellation Process

You may cancel your Renia Dental AI subscription at any time. There are no cancellation fees, contract commitments, or hidden penalties.

• **How to Cancel:** You can request cancellation by navigating to the **Billing & Usage** tab inside your administrative dashboard and clicking "Cancel Subscription", or by sending an email directly to **[email protected]**.
• **Timing of Cancellation:** Once cancelled, your subscription will remain active until the end of your current billing cycle. You will retain access to call logs, sync dashboards, and voice receptionist agents until the billing cycle expires, after which your synchronization lines will go offline.

3. 30-Day Money-Back Guarantee & Refund Policy

To ensure peace of mind, we offer a **30-Day Money-Back Guarantee** to all new dental clinics during their first month of paid service:

• **Eligibility:** If you are not satisfied with the voice quality, call capturing rates, or PMS integration performance within the first 30 days of paid service (following your free trial), you may request a 100% refund of your initial monthly subscription payment.
• **How to Request a Refund:** Submit a written request to **[email protected]** within 30 calendar days of your first paid transaction. Please include your clinic name, contact email, and a brief description of the issue you encountered.
• **Processing Time:** Approved refunds are initiated immediately and are processed by our Merchant of Record, Paddle.com. Depending on your financial institution, the funds will reappear on your original payment card within 5 to 10 business days.

4. Non-Refundable Items

The following fees are non-refundable:

• Subsequent monthly or annual renewal charges if cancellation was not requested prior to the billing date.
• Custom development fees or local server installation charges for specialized DSO setups (Enterprise tier).
• Twilio outbound call minutes or SMS usage-based add-ons that have already been consumed.

5. Dispute Resolution

If you have a billing issue or believe there has been an erroneous charge, please contact us first at **[email protected]**. You can also reach out directly to Paddle support for transaction-specific assistance.

6. Contact Us

For inquiries regarding cancellations, trials, or refunds, please reach out to us at:
Email: **[email protected]**
Address: **Renia Dental AI LLC, 100 SE 2nd St, Suite 2000, Miami, FL 33131**